Understanding what to expect on exam day will help you better prepare for your online exam, reduce anxiety, and significantly reduce the chance for any issues on exam day!
Take your written/oral exam conveniently from home or work through Credentia online proctoring!
A live proctor will monitor you through the webcam on your workstation to provide a secure exam experience. Online exams also offer significantly more scheduling flexibility than test center exams to best meet your availability.
A properly equipped computer - a desktop, laptop, or Chromebook with a single monitor (no smartphones or tablets). See system requirements.
A private room - if you don't have access to a private room, check with your training program or local library for availability. Exam must be in private room with four walls (not glass), and at least one door.
A mobile device - to complete a 360 degree room scan, you'll need a smartphone or tablet (Apple or Android) that can download our free app.
Wired Headset - only required for oral exams.
Make sure to do the required system test and exam simulation before exam day.
Your government-issued ID must be in its original form (no photocopy) and up to date.
Quiet: no background noise and inform members of your household you are taking an exam
Well lit: proctors must be able to see you and your testing space well.
Privacy: no one else in the room.
Remove prohibited items: clear workstation area to expedite room scan.
Restroom/Beverages: use restroom and prepare beverages before exam.
Have your government issued photo ID with you. Click the link below to check the ID requirements for your state.
Disconnect any additional monitors and close all other open applications.
Have your chargers (laptop, smart phone or tablet) plugged in or nearby
Use a wired internet connection rather than WiFi, if possible.
If using WiFi, we recommend at least 3Mbps and ask that other household members do not use the internet during your exam.
Disconnect any VPNs or firewalls if you have them
Download the ExamRoom 360 app to your smartphone or tablet and have your CNA365 login credentials available (the user name and password for your Credentia CNA365 account). This app is required to complete a 360 degree room scan, and to allow the proctor to monitor you throughout the exam. Please note that your smartphone or tablet camera is required in addition to your computer camera throughout your exam.
Download app from Apple Store
Download app from Google Play
You can begin the check in process up to 30 minutes prior to your appointment. Your onboarding agent will make sure everything is ready for your exam before introducing your proctor. Click here for onboarding process details.
HOW TO CHECK IN
To check in for your exam, go to your state webpage on this website and click the CNA365 login button. Once logged in, find your scheduled exam on your dashboard and select the "Start Exam" button.
