California - Northern Region

Welcome Test Takers in California - Northern Region

Below you’ll find important information and links to help you with the next steps toward your Nurse Aide certification.

If CA candidates need technical support, contact our call center agent, please dial (888) 204-6186.


Announcement (Effective November 1st, 2022)

Candidates please scroll down to the Resources section below for information on how to create a CNA365 account, create an application to test, and for information on scheduling the Nursing Assistant Examination.

Announcement (Effective November 1st, 2022)

Training Programs please scroll down to “Training Program Materials” northern-ca-contact-details.pdf to provide your information so that Credentia can include you in communication and add you to the system.

Announcement (Effective November 1st, 2022)

ATTENTION: If you have previously tested the National Nurse Aide Assessment Exam through the Northern Regional Testing Center (NRTC), please see the instructions below on accessing your new Credentia CNA365 Account under “Attention Candidates who have previously tested under the NRTC!”

Steps to Register for the NNAAP Nurse Aide Exam


Complete Nurse Aide Training Program

Student must complete the state-approved nurse aide training program.

If you did not complete a state-approved training, you may still register under a different eligibility route as listed in the Candidate Handbook.


Review Candidate Handbook

Your Candidate Handbook is your handy guide to answer all the questions you have about submitting an application, scheduling, taking an exam, getting score results, and much more.


Create Your CNA365 Account

Create an account with our online CNA365 system to register for testing by clicking the "Sign Up" link on the login page. You will need to submit an application for testing in order to register for exams.

We highly recommend that you read the Registration Quick Reference Guide with detailed instructions on how to register online for your exam BEFORE you begin the registration process.


Online Exams

Take your written or oral exam conveniently from home or work through Credentia online proctoring!

A live proctor will monitor you through the webcam on your workstation to provide a secure exam experience.

Learn More

Did you previously test through the Northern Regional Testing Center?

Attention Candidates who have previously tested under the NRTC!

If you have previously tested the National Nurse Aide Assessment Exam through the Northern Regional Testing Center (NRTC), when you create a CNA365 account, all of the information from your previous NNAAP exams will carry over to your Credentia CNA365 account.

Click here to get to the login screen and then click the “Sign Up” link on the login page to input your information.



Northern California NNAAP® Registration and Scheduling Services

Contact Credentia to:

  • Obtain or complete an Examination Application

  • Schedule an examination

  • Cancel an examination

  • Arrange special examination requests and services

  • Change your current address or name prior to testing (at least 11 days in advance)

Contact Information:
(888) 204-6186
Monday – Friday 8:00 a.m. – 11:00 p.m. EST
Saturday 8:00 a.m. – 5:00 p.m. EST
Sunday 10:00 a.m. – 4:00 p.m. EST

California of Public Heath (CDPH)

Contact the California of Public Health (CDPH) to:

  • Obtain information regarding requirements for initial licensing

  • Change your current address or name after testing

  • Obtain information regarding reciprocity

  • Obtain additional information

Contact Information:
(916) 327-2445
Monday – Friday 8:00 a.m. – 5:00 p.m.

Please continue to check the All facilities letters for updates. Suspension of Specified Regulatory Requirements for Nurse Assistant Training Programs (NATPs): Please read AFL-20-40.