Below you’ll find important information and links to help you with the next steps toward your Nurse Aide certification.
Need Help? Scroll down to see additional Resources located near the bottom of the web page.
Please do not register through CNA365 until AFTER your application has been approved by the Alaska Nurse Aide Registry and you have been sent an Approval to Test (ATT) letter on State letterhead. If you register through CNA365 before receiving your ATT letter, your application will be rejected and you will need to register again.
Welcome to CNA365! All Candidates please follow the instructions below.
(*Training Program Instructors DO NOT use this option! You were already sent an email with your access code)
Click on the Blue “CNA365 LOGIN” Button Above
Important Select: “Don’t have an account? Sign Up” and complete the profile form.
Once you fill out the “Create Your Account” Form, click “Sign up”
An email will be sent to you with your temporary password to access your account! Please check your spam folder if you do not see the email.
Training Programs please scroll down to the “Training Program Materials” in the Resources Section below for information on how to use CNA365 to purchase vouchers, add new training program users, and reset your password.
Student must complete the state-approved nurse aide training program.
If you did not complete a state-approved training, you may still register under a different eligibility route as listed in the Candidate Handbook.
Your Candidate Handbook is your handy guide to answer all the questions you have about submitting an application, scheduling, taking an exam, getting score results, and much more.
Create an account with our online CNA365 system to register for testing by clicking the "Sign Up" link on the login page. You will need to submit an application for testing in order to register for exams.
We highly recommend that you read the Registration Quick Reference Guide with detailed instructions on how to register online for your exam BEFORE you begin the registration process.
Take your written or oral exam conveniently from home or work through Credentia online proctoring!
A live proctor will monitor you through the webcam on your workstation to provide a secure exam experience.
Create or Log into your CNA365 account to:
Change your current address and phone number.
Submit Correction Form to update your name, date of birth, or social security number before your scheduled exam.
Obtain and submit an Examination Testing Application.
Check Testing Application status.
Find test sites and availability.
Schedule, reschedule or cancel an examination.
View exam details such as examination type, scheduled time, date, and location.
View the Score report.
Submit and review a Grievance application for completed examination.
Submit an excused absence application.
Contact Customer Service when:
Problem occurs when creating a CNA365 Account.
Did not receive an activation link.
Problem occurs when applying an assigned voucher code.
Testing Application Issue.
Received an error message when scheduling an examination.
Score report is not viewable in CNA365 after 24 hours from your exam.
Call (800) 475-8292
Contact Information:
Monday – Friday 5:00 a.m. – 8:00 p.m. PDT
Saturday 5:00 a.m. – 2:00 p.m. PDT
Sunday 5:00 a.m. – 1:00 p.m. PDT
Contact the Board of Nursing to:
Obtain information regarding requirements for initial CNA certification and submit your initial application.
Obtain information regarding requirements for CNA renewal and submit your renewal application.
Change your current address or name.
Obtain information regarding the CNA Skills Guidelines and CNA Scope of Practice in Alaska.
For applications and certification requirements, go to: https://www.commerce.alaska.gov/web/cbpl ProfessionalLicensing/NurseAideRegistry.aspx
MyAlaska/MY LICENSE AKA "nurse portal account"
Although not mandatory, the Alaska State Board of Nursing highly recommends nurse aide applicants create a MyAlaska/MY LICENSE account.
This account is separate from the one you create through CNA365 and is a tool used for tracking your application process, viewing your nurse aide certificate after it's been issued*, and renewing your nurse aide certificate online.
*The Alaska State Board of Nursing has gone paperless. If you do not have a MyAlaska/MY LICENSE account, you will not be able to view your nurse aide certificate and will instead need to use the "Search Professional License" feature (https://www.commerce.alaska.gov/cbp/main/Search/Professional) to verify your nurse aide certificate status.
Contact Information:
Web: https://www.commerce.alaska.gov
Email: boardofnursing@alaska.gov
(907) 269-8160
Hours of Operation 8:00 a.m. – 11:30 a.m. & 12:30 pm - 3:00 pm (AKST)