Credentia

Washington

Welcome Nurse Aide Test Takers in Washington!

Below you’ll find important information and links to help you with the next steps toward your Nurse Aide certification.

CNA365 Login

To speak with a call center agent, please dial (888) 252-8712

Announcements

Announcement (Effective January 31st, 2022)

ATTENTION: If you previously had an online Pearson VUE account, please see instructions below on how to access your new Credentia CNA365 Account under "Attention Pearson VUE System Users!"

Announcement (Effective January 31st, 2022)

Training programs please scroll down to the "Training Program Materials" in the Resources section below for information on how to use CNA365 to purchase vouchers, approve candidates for testing, add new training program users and reset your password.

Announcement (Effective May 1st, 2021)

Candidates are required to wear a face mask and bring the signed liability waiver to testing. Candidates under the age of 18 will not be allowed to test without a parent/guardian signature on the liability waiver.

See "COVID-19 Testing" in the Resources section of this page for detailed COVID-19 testing requirements.

Steps to Register for the NNAAP® Nurse Aide Exam

1

Complete nurse aide training program

Student must complete the state-approved nurse aide training program.

If you did not complete a state-approved training and wish to register, you may be able do so under a different eligibility route as listed in the Candidate Handbook.

2

Review Candidate Handbook

Your Candidate Handbook is your handy guide to answer all the questions you have about submitting an application, scheduling, taking an exam, getting score results, and much more.

Candidate Handbook
3

Create Your CNA365 Account

Create an account with our online CNA365 system to register for testing by clicking the "Sign Up" link on the login page. You will need to submit an application for testing in order to register for exams.

We highly recommend that you read the Registration Quick Reference Guide with detailed instructions on how to register online for your exam BEFORE you begin the registration process.

Credentia

Attention Pearson VUE System Users!

If you previously had an online Pearson VUE account (PCM) to register for examinations, you'll need to create a new CNA365 online account with Credentia. Click here to login and then click the "Sign Up" link on the login page.

When you create a new CNA365 account, all of the data from your old Pearson VUE online account will carry over to your new Credentia CNA365 account.

Online Exams

Take your written or oral exam conveniently from home or work through Credentia online proctoring!

A live proctor will monitor you through the webcam on your workstation to provide a secure exam experience.

Learn More

Resources

NEED HELP?

Washington NNAAP® Registration and Scheduling Services

Contact Credentia to:

  • Schedule, reschedule or cancel an examination

  • Request an excused absence

  • Ask questions about On-Line Registration

  • Obtain information regarding your Score Report

  • Obtain information regarding your examination

Contact Information:
(888) 252-8712
Monday – Friday 5:00 a.m. – 8:00 p.m. PST
Saturday 5:00 a.m. – 2:00 p.m. PST
Sunday 7:00 a.m. – 1:00 p.m. PST

Washington State Department of Health (DOH)

Contact the Washington State Department of Health to:

  • Obtain an Application for Certification

  • Obtain information on state laws and rules governing the certification of nursing assistants

  • Obtain information regarding endorsement from other states

  • Change your current address or name on your certification

  • Obtain certification renewal information/application

Contact Information:
Washington State Department of Health (DOH)
(360) 236-4700
PO Box 47877
Olympia, WA 98504-7877
Website: www.doh.wa.gov

OBRA Nursing Assistant Registry

Contact the OBRA Nursing Assistant Registry to:

  • Find out if you are currently listed on the OBRA Nursing Assistant Registry

  • Change your current address or name on the OBRA Nursing Assistant Registry

  • Obtain information on federal OBRA laws and rules governing the training and testing of nursing assistants

Contact Information:
Department of Social and Health Services (DSHS)
(360) 725-2597
Fax: (360) 493-2581
PO Box 45600
Olympia, WA 98504-5600
Website: https://www.dshs.wa.gov/altsa/residential-care-services/nursing-assistant-program