Below you’ll find important information and links to help you with the next steps toward your Nurse Aide certification.
Need Help? Scroll down to see additional Resources located near the bottom of the web page.
Thank you for coming to the Credentia365 website to submit your testing application. Did you know there is second application to submit with the Department of Health to become certified as a nursing assistant in Washington? The certification application can be found here Nursing Assistant | Washington State Department of Health.
COVID-19 Policy Reminder!
Per the National Council of State Board of Nursing, we are still implementing the COVID-19 Testing Requirements for candidates. This includes supplying and wearing your own face mask for the exam. If you do not bring a face mask to testing, you will not be permitted to test. Please see the full COVID-19 testing requirements in the Resources section, under the COVID-19 heading.
New fees for the Written/Oral and Skill Examinations start on February 1, 2023. Please see the Candidate Handbook for the full announcement.
Student must complete the state-approved nurse aide training program.
If you did not complete a state-approved training and wish to register, you may be able do so under a different eligibility route as listed in the Candidate Handbook.
Your Candidate Handbook is your handy guide to answer all the questions you have about submitting an application, scheduling, taking an exam, getting score results, and much more.
Create an account with our online CNA365 system to register for testing by clicking the "Sign Up" link on the login page. You will need to submit an application for testing in order to register for exams.
We highly recommend that you read the Registration Quick Reference Guide with detailed instructions on how to register online for your exam BEFORE you begin the registration process.
If you previously had an online Pearson VUE account (PCM) to register for examinations, you'll need to create a new CNA365 online account with Credentia. Click here to login and then click the "Sign Up" link on the login page.
When you create a new CNA365 account, all of the data from your old Pearson VUE online account will carry over to your new Credentia CNA365 account.
Take your written or oral exam conveniently from home or work through Credentia online proctoring!
A live proctor will monitor you through the webcam on your workstation to provide a secure exam experience.
Create or Log into your CNA365 account to:
Change your current address and phone number.
Submit Correction Form to update your name, date of birth, or social security number before your scheduled exam.
Obtain and submit an Examination Testing Application.
Check the Testing Application status.
Find test sites and availability.
Schedule, reschedule, or cancel an examination.
View exam details such as examination type, scheduled time, date, and location.
View the Score report.
Submit and review a Grievance application for completed examination.
Submit an excused absence application.
Contact Customer Service when:
Problem occurs when creating a CNA365 Account.
Did not receive an activation link.
Problem occurs when applying an assigned voucher code.
Testing Application Issue.
Received an error message when scheduling an examination.
Score report is not viewable in CNA365 after 24 hours from your exam.
Call (888) 252-8712
Contact Information:
Monday – Friday 5:00 a.m. – 8:00 p.m. PST
Saturday 5:00 a.m. – 2:00 p.m. PST
Sunday 7:00 a.m. – 1:00 p.m. PST
Contact the Washington State Department of Health to:
Obtain an Application for Certification
Obtain information on state laws and rules governing the certification of nursing assistants
Obtain information regarding endorsement from other states
Change your current address or name on your certification
Obtain certification renewal information/application
Contact Information:
Washington State Department of Health (DOH)
(360) 236-4700
PO Box 47877
Olympia, WA 98504-7877
Website: www.doh.wa.gov
Contact the OBRA Nursing Assistant Registry to:
Find out if you are currently listed on the OBRA Nursing Assistant Registry
Change your current address or name on the OBRA Nursing Assistant Registry
Obtain information on federal OBRA laws and rules governing the training and testing of nursing assistants
Contact Information:
Department of Social and Health Services (DSHS)
(360) 725-2597
Fax: (360) 493-2581
PO Box 45600
Olympia, WA 98504-5600
Website: https://www.dshs.wa.gov/altsa/residential-care-services/nursing-assistant-program