Below you’ll find important information and links to help you with the next steps toward your Nurse Aide certification.
Candidates are required to wear a face mask and bring the signed liability waiver to testing. Candidates under the age of 18 will not be allowed to test without a parent/guardian signature on the liability waiver.
See "COVID-19 Testing" in the Resources section of this page for detailed COVID-19 testing requirements.
Student must complete the state-approved nurse aide training program.
If you did not complete a state-approved training and wish to register under a different eligibility route as listed in the Candidate Handbook, click here to create an online account and schedule an exam.
Your Candidate Handbook is your handy guide to answer all the questions you have about submitting an application, scheduling, taking an exam, getting score results, and much more.
We also highly recommend that you read the Step-by-step Candidate Guide with detailed instructions on how to register online for your exam BEFORE you begin the registration process.
Your training provider must send your course completion information to Credentia before you can create an online account and register for testing. Training providers electronically upload your course completion details to Credentia. Ask your training provider when they will submit and verify your course was completed.
IMPORTANT: Please do not attempt to create an online account before you receive an Activation email from Credentia (see step 4 that follows). This will only delay your registration.
Upon receipt of your training program information, Credentia will immediately send you an Activation email to create an online account. Please follow the instructions in the Activation email. If you do not receive an email and your training provider has confirmed sending your information to Credentia, please check your spam or bulk email folder.
The link provided in the activation email can only be clicked once. You must activate your account before the expiration date listed in the email.
If your notification is not in your junk or spam folder or you have not accessed your account within the allotted time period, please follow the “Account Recovery” process in the Step-by-step Candidate Guide.
If you have already activated your account, log in to schedule a test or change your testing appointment. Do not attempt to login if you have not yet received your Activation email.
Contact Credentia to:
Check exam scheduling date and/or status
Find test sites and availability
Schedule, reschedule or cancel an examination
Ask questions about online registration
Obtain information regarding your Score report
Obtain information regarding your examination
Contact Information:
(866) 340-3555
Email: pearsonvuecustomerservice@pearson.com
Monday – Friday 8:00 a.m. – 11:00 p.m. EST
Saturday 8:00 a.m. – 5:00 p.m. EST
Sunday 10:00 a.m. – 4:00 p.m. EST
Visit the Virginia Board of Nursing website to:
Obtain information on official laws and regulations for nurse aides
Find out if you are currently listed on the Registry
Clarify information about the Registry
Change your current address or name once you are on the Registry
Obtain information on continued certification on the Registry
Request an accommodation for testing under the American with Disabilities Act (ADA) guidelines
Find a list of approved nurse aide education programs in Virginia
Contact Information:
(804) 367-4515
Monday – Friday 8:15 a.m. – 5:00 p.m. EST
Perimeter Center
9960 Mayland Drive, Suite 300
Henrico, VA 23233-1463