Virginia
Welcome Test Takers in Virginia!
Below you’ll find important information and links to help you with the next steps toward your Nurse Aide certification.
Need Help? Scroll down to see additional Resources located near the bottom of the web page.
Announcements
Steps to Register for the NNAAP® Nurse Aide Exam
Complete nurse aide training program
Student must complete the state-approved nurse aide training program.
If you did not complete a state-approved training, you may still register under a different eligibility route as listed in the Candidate Handbook.
Review Candidate Handbook
Your Candidate Handbook is your handy guide to answer all the questions you have about submitting an application, scheduling, taking an exam, getting score results, and much more.
Create Your Credentia Platform Account
Create an account with our online Credentia Platform system to register for testing by clicking the "Sign Up" link on the login page. You will need to submit an application for testing in order to register for exams.
We highly recommend that you read the Registration Quick Reference Guide with detailed instructions on how to register online for your exam BEFORE you begin the registration process.
Attention Pearson VUE System Users!
If you previously had an online Pearson VUE account (PCM) to register for examinations, you'll need to create a new Credentia Platform online account. Click here to login and then click the "Sign Up" link on the login page.
When you create a new Credentia Platform account, all of the data from your old Pearson VUE online account will carry over to your new Credentia account.
Online Exams
Take your written or oral exam conveniently from home or work through Credentia online proctoring!
A live proctor will monitor you through the webcam on your workstation to provide a secure exam experience.
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Need Help?
Browse through Our FAQ and Quick Guides
Schedule an Exam
How to schedule an exam and view exam results?
Renew
How to renew your nurse aide registration?
Grievance
How to submit a written grievance?
State Information
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Virginia Examination and Scheduling Services
Create or Log into your Credentia Platform account to:
Change your current address and phone number.
Submit Correction Form to update your name, date of birth, or social security number before your scheduled exam.
Obtain and submit an Examination Testing Application.
Check the Testing Application status.
Find test sites and availability.
Schedule, reschedule, or cancel an examination.
View exam details such as examination type, scheduled time, date, and location.
View the Score report.
Submit and review a Grievance application for completed examination.
Submit an excused absence application.
Contact Customer Service when:
Problem occurs when creating a Credentia Platform Account.
Did not receive an activation link.
Problem occurs when applying an assigned voucher code.
Testing Application Issue.
Received an error message when scheduling an examination.
Score report is not viewable in Credentia Platform after 24 hours from your exam.
Call 888-204-6249
Virginia Board of Nursing
Visit the Virginia Board of Nursing website to:
Obtain information on official laws and regulations for nurse aides
Find out if you are currently listed on the Registry
Clarify information about the Registry
Change your current address or name once you are on the Registry
Obtain information on continued certification on the Registry
Request an accommodation for testing under the American with Disabilities Act (ADA) guidelines
Find a list of approved nurse aide education programs in Virginia
Contact Information:
(804) 367-4515
Monday – Friday 8:15 a.m. – 5:00 p.m. EST
Perimeter Center
9960 Mayland Drive, Suite 300
Henrico, VA 23233-1463