Credentia

Secondary Navigation

Virginia

hero

Welcome Test Takers in Virginia!

Below you’ll find important information and links to help you with the next steps toward your Nurse Aide certification.

CNA365 Login ➔

Need Help? Scroll down to see additional Resources located near the bottom of the web page.

Announcements

Announcement (Effective January 30th, 2024)

The Virginia Board of Nursing has made updates to their policies and eligibility routes. All applications approved prior to 01/30/2024 will adhere to the prior instructions. All applications submitted on 01/30/2024 or after must comply with the new application requirements and instructions. Please review the candidate handbook for more information. If your application was cancelled on the day of this transition, please login to CNA365 to submit a new application to test.

Steps to Register for the NNAAP® Nurse Aide Exam

1

Complete nurse aide training program

Student must complete the state-approved nurse aide training program.

If you did not complete a state-approved training, you may still register under a different eligibility route as listed in the Candidate Handbook.

2

Review Candidate Handbook

Your Candidate Handbook is your handy guide to answer all the questions you have about submitting an application, scheduling, taking an exam, getting score results, and much more.

VA Handbook
3

Create Your CNA365 Account

Create an account with our online CNA365 system to register for testing by clicking the "Sign Up" link on the login page. You will need to submit an application for testing in order to register for exams.

We highly recommend that you read the Registration Quick Reference Guide with detailed instructions on how to register online for your exam BEFORE you begin the registration process.

Credentia

team

Attention Pearson VUE System Users!

If you previously had an online Pearson VUE account (PCM) to register for examinations, you'll need to create a new CNA365 online account with Credentia. Click here to login and then click the "Sign Up" link on the login page.

When you create a new CNA365 account, all of the data from your old Pearson VUE online account will carry over to your new Credentia CNA365 account.

team

Online Exams

Take your written or oral exam conveniently from home or work through Credentia online proctoring!

A live proctor will monitor you through the webcam on your workstation to provide a secure exam experience.

Learn More

Resources

Need Help?

Browse through Our FAQ and Quick Guides

Schedule an Exam

How to schedule an exam and view exam results?

Renew

How to renew your nurse aide registration?

Grievance

How to submit a written grievance?

Help Center ➔

State Information

team

Virginia Examination and Scheduling Services

Create or Log into your CNA365 account to:

  • Change your current address and phone number.

  • Submit Correction Form to update your name, date of birth, or social security number before your scheduled exam.

  • Obtain and submit an Examination Testing Application.

  • Check the Testing Application status.

  • Find test sites and availability.

  • Schedule, reschedule, or cancel an examination.

  • View exam details such as examination type, scheduled time, date, and location.

  • View the Score report.

  • Submit and review a Grievance application for completed examination.

  • Submit an excused absence application.

Contact Customer Service when:

  • Problem occurs when creating a CNA365 Account.

  • Did not receive an activation link.

  • Problem occurs when applying an assigned voucher code.

  • Testing Application Issue.

  • Received an error message when scheduling an examination.

  • Score report is not viewable in CNA365 after 24 hours from your exam.

  • Call 888-204-6249

team

Virginia Board of Nursing

Visit the Virginia Board of Nursing website to:

  • Obtain information on official laws and regulations for nurse aides

  • Find out if you are currently listed on the Registry

  • Clarify information about the Registry

  • Change your current address or name once you are on the Registry

  • Obtain information on continued certification on the Registry

  • Request an accommodation for testing under the American with Disabilities Act (ADA) guidelines

  • Find a list of approved nurse aide education programs in Virginia

Contact Information:
(804) 367-4515
Monday – Friday 8:15 a.m. – 5:00 p.m. EST
Perimeter Center
9960 Mayland Drive, Suite 300
Henrico, VA 23233-1463