Below you’ll find important information and links to help you with the next steps toward your Nurse Aide certification.
To speak with a call center agent, please dial (866) 340-3555
Paper/pencil Written and Oral exams have been reinstated as of September 1, 2022, for candidates who prefer to take this portion of the exam at a test center. Online Written and Oral exams are still an option and will continue to be remotely proctored. Please be sure to check your Candidate Handbook for the requirements for online and onsite exams.
On June 21, 2022, Governor Youngkin signed House Bills 29 and 30, otherwise known as the Budget Bill, into law. The Budget Bill, effective July 1, 2022, includes an amendment clarifying that "temporary nurse aides practicing in long-term care facilities under the federal Public Health Emergency 1135 waiver may be deemed eligible by the Board of Nursing while this waiver is in effect, and in the four-month period from the end of this waiver, to take the National Nurse Aide Assessment Program examination upon submission of a completed application, the employer's written verification of competency and employment as a temporary nurse aide and provided no other grounds exist under Virginia law to deny the application."
The deadline to submit an application in CNA365 to obtain certification using the E5 – TNA2CNA Eligibility Route is October 6, 2022, at 12 am.
Please contact the Board of Nursing if you have any questions.
Training programs please scroll down to the "Training Program Materials" in the Resources section below for information on how to use CNA365 to purchase vouchers, approve candidates for testing, add new training program users and reset your password.
ATTENTION: If you previously had an online Pearson VUE account, please see instructions below on how to access your new Credentia CNA365 Account under "Attention Pearson VUE System Users!"
Student must complete the state-approved nurse aide training program.
If you did not complete a state-approved training, you may still register under a different eligibility route as listed in the Candidate Handbook.
Your Candidate Handbook is your handy guide to answer all the questions you have about submitting an application, scheduling, taking an exam, getting score results, and much more.
Create an account with our online CNA365 system to register for testing by clicking the "Sign Up" link on the login page. You will need to submit an application for testing in order to register for exams.
We highly recommend that you read the Registration Quick Reference Guide with detailed instructions on how to register online for your exam BEFORE you begin the registration process.
If you previously had an online Pearson VUE account (PCM) to register for examinations, you'll need to create a new CNA365 online account with Credentia. Click here to login and then click the "Sign Up" link on the login page.
When you create a new CNA365 account, all of the data from your old Pearson VUE online account will carry over to your new Credentia CNA365 account.
Take your written or oral exam conveniently from home or work through Credentia online proctoring!
A live proctor will monitor you through the webcam on your workstation to provide a secure exam experience.
Contact Credentia to:
Check exam scheduling date and/or status
Find test sites and availability
Schedule, reschedule or cancel an examination
Ask questions about online registration
Obtain information regarding your Score report
Obtain information regarding your examination
Contact Information:
(866) 340-3555
Monday – Friday 8:00 a.m. – 11:00 p.m. EST
Saturday 8:00 a.m. – 5:00 p.m. EST
Sunday 10:00 a.m. – 4:00 p.m. EST
Visit the Virginia Board of Nursing website to:
Obtain information on official laws and regulations for nurse aides
Find out if you are currently listed on the Registry
Clarify information about the Registry
Change your current address or name once you are on the Registry
Obtain information on continued certification on the Registry
Request an accommodation for testing under the American with Disabilities Act (ADA) guidelines
Find a list of approved nurse aide education programs in Virginia
Contact Information:
(804) 367-4515
Monday – Friday 8:15 a.m. – 5:00 p.m. EST
Perimeter Center
9960 Mayland Drive, Suite 300
Henrico, VA 23233-1463