Below you’ll find important information and links to help you with the next steps toward your Nurse Aide certification.
Need Help? Scroll down to see additional Resources located near the bottom of the web page.
COVID-19 Policy Reminder!
Per the National Council of State Board of Nursing, we are still implementing the COVID-19 Testing Requirements for candidates. This includes supplying and wearing your own face mask for the exam. If you do not bring a face mask to testing, you will not be permitted to test. Please see the full COVID-19 testing requirements in the Resources section, under the COVID-19 heading.
Paper/pencil Written and Oral exams have been reinstated as of September 1, 2022, for candidates who prefer to take this portion of the exam at a test center. Online Written and Oral exams are still an option and will continue to be remotely proctored. Please be sure to check your Candidate Handbook for the requirements for online and onsite exams.
On June 21, 2022, Governor Youngkin signed House Bills 29 and 30, otherwise known as the Budget Bill, into law. The Budget Bill, effective July 1, 2022, includes an amendment clarifying that "temporary nurse aides practicing in long-term care facilities under the federal Public Health Emergency 1135 waiver may be deemed eligible by the Board of Nursing while this waiver is in effect, and in the four-month period from the end of this waiver, to take the National Nurse Aide Assessment Program examination upon submission of a completed application, the employer's written verification of competency and employment as a temporary nurse aide and provided no other grounds exist under Virginia law to deny the application."
The deadline to submit an application in CNA365 to obtain certification using the E5 – TNA2CNA Eligibility Route is October 6, 2022, at 12 am.
Please contact the Board of Nursing if you have any questions.
Student must complete the state-approved nurse aide training program.
If you did not complete a state-approved training, you may still register under a different eligibility route as listed in the Candidate Handbook.
Your Candidate Handbook is your handy guide to answer all the questions you have about submitting an application, scheduling, taking an exam, getting score results, and much more.
Create an account with our online CNA365 system to register for testing by clicking the "Sign Up" link on the login page. You will need to submit an application for testing in order to register for exams.
We highly recommend that you read the Registration Quick Reference Guide with detailed instructions on how to register online for your exam BEFORE you begin the registration process.
If you previously had an online Pearson VUE account (PCM) to register for examinations, you'll need to create a new CNA365 online account with Credentia. Click here to login and then click the "Sign Up" link on the login page.
When you create a new CNA365 account, all of the data from your old Pearson VUE online account will carry over to your new Credentia CNA365 account.
Take your written or oral exam conveniently from home or work through Credentia online proctoring!
A live proctor will monitor you through the webcam on your workstation to provide a secure exam experience.
Create or Log into your CNA365 account to:
Change your current address and phone number.
Submit Correction Form to update your name, date of birth, or social security number before your scheduled exam.
Obtain and submit an Examination Testing Application.
Check the Testing Application status.
Find test sites and availability.
Schedule, reschedule, or cancel an examination.
View exam details such as examination type, scheduled time, date, and location.
View the Score report.
Submit and review a Grievance application for completed examination.
Contact Customer Service to:
Problem occurs when creating a CNA365 Account.
Did not receive an activation link.
Problem occurs when applying an assigned voucher code.
Testing Application Issue.
Received an error message when scheduling an examination.
Score report is not viewable in CNA365 after 24 hours from your exam.
Call (866) 340-3555
Contact Information:
Monday – Friday 8:00 a.m. – 11:00 p.m. EST
Saturday 8:00 a.m. – 5:00 p.m. EST
Sunday 10:00 a.m. – 4:00 p.m. EST
Visit the Virginia Board of Nursing website to:
Obtain information on official laws and regulations for nurse aides
Find out if you are currently listed on the Registry
Clarify information about the Registry
Change your current address or name once you are on the Registry
Obtain information on continued certification on the Registry
Request an accommodation for testing under the American with Disabilities Act (ADA) guidelines
Find a list of approved nurse aide education programs in Virginia
Contact Information:
(804) 367-4515
Monday – Friday 8:15 a.m. – 5:00 p.m. EST
Perimeter Center
9960 Mayland Drive, Suite 300
Henrico, VA 23233-1463