Announcement (Effective February 13th, 2022)
ATTENTION: If you previously had an online Pearson VUE account, please see instructions below on how to access your new Credentia CNA365 Account under "Attention Pearson VUE System Users!"
Below you’ll find important information and links to help you with the next steps toward your Medication Aide (Adult Care - Med Tech) certification.
To speak with a call center agent, please dial (888) 723-6773
Your Candidate Handbook is your handy guide to answer all the questions you have about submitting an application, scheduling, taking an exam, getting score results, and much more.
Create an account with our online CNA365 system to register for testing by clicking the "Sign Up" link on the login page. You will need to submit an application for testing in order to register for exams.
We highly recommend that you read the Registration Quick Reference Guide with detailed instructions on how to register online for your exam BEFORE you begin the registration process.
If you previously had an online Pearson VUE account (PCM) to register for examinations, you'll need to create a new CNA365 online account with Credentia. Click here to login and then click the "Sign Up" link on the login page.
When you create a new CNA365 account, all of the data from your old Pearson VUE online account will carry over to your new Credentia CNA365 account.
Take your exam conveniently from home or work through Credentia online proctoring!
A live proctor will monitor you through the webcam on your workstation to provide a secure exam experience.
Contact Credentia to:
Schedule, reschedule or cancel an examination
Request an excused absence
Ask questions about On-Line Registration
Obtain information regarding your Score Report
Obtain information regarding your examination
Monday – Friday 8:00 a.m. – 11:00 p.m. EST
Saturday 8:00 a.m. – 5:00 p.m. EST
Sunday 10:00 a.m. – 4:00 p.m. EST
For all other question contact North Carolina Department of Health and Human Services at:
North Carolina Department of Health and Human Services
Health Care Personnel Education and Credentialing Section
Phone: (919) 855-3969
Fax: (919) 733-9764
8:00 a.m. – 12:00 p.m. and 1:00 p.m. – 3:00 p.m. EST
2709 Mail Service Center
Raleigh, NC 27699-2709