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Pennsylvania

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Welcome Pennsylvania Nurse Aide!

Below you’ll find important information and links to help you with the next steps toward your Nurse Aide certification. If you are seeking to renew your Pennsylvania Nurse Aide registration, please see the "Need to Renew Your Nurse Aide Registration?" section on this webpage.

Need Help? Scroll down to see additional Resources located near the bottom of the web page.

Announcements

Announcement (Effective September 20th, 2023)

The Pennsylvania Department of Health (DOH) recently updated the DOH Approved Employer List to include Home Care Agencies/Registries for Nurse Aide Registry Renewal. If individuals have been denied a renewal based on using a Home Care Agency/Registry, please consider submitting a new application for renewal if the employer has been added to the list. This list can be found on our website. If an individual or agency needs assistance with submitting the renewal applications, please view the Renewal Quick Reference Guide. If additional assistance is needed, contact our support line at 1-800-852-0518. 

Steps to Register for the NNAAP® Nurse Aide Exam

1

Complete nurse aide training program

Student must complete the state-approved nurse aide training program.

If you did not complete a state-approved training, you may still register under a different eligibility route as listed in the Candidate Handbook.

2

Review Candidate Handbook

Your Candidate Handbook is your handy guide to answer all the questions you have about submitting an application, scheduling, taking an exam, getting score results, and much more.

3

Create Your CNA365 Account

Create an account with our online CNA365 system to register for testing by clicking the "Sign Up" link on the login page. You will need to submit an application for testing in order to register for exams.

We highly recommend that you read the Registration Quick Reference Guide with detailed instructions on how to register online for your exam BEFORE you begin the registration process.


Credentia

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Attention PCM and PULSE System Users!

If you previously had an online Pearson VUE account (PCM or PULSE) to register for examinations and/or manage your nurse aide registration, you'll need to create a new CNA365 online account with Credentia. Click here to login and then click the "Sign Up" link on the login page.

When you create a new CNA365 account, all of the data from your old Pearson VUE online account will carry over to your new Credentia CNA365 account.

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Online Exams

Take your written or oral exam conveniently from home or work through Credentia online proctoring!

A live proctor will monitor you through the webcam on your workstation to provide a secure exam experience.

Learn More
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Pennsylvania Nurse Aide Registry Search

To conduct a search, you will need the name, city, and date of birth OR registration number of the nurse aide.

Search Registry
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Need to Renew Your Nurse Aide Registration?

To be eligible for continued enrollment on the Pennsylvania Nurse Aide Registry, you are required to work as a nurse aide at least one documented day (eight consecutive hours) for pay in an approved facility during the previous twenty-four (24) months.

Click here to create a CNA365 account to submit a renewal application. See our Renewal Quick Reference Guide on how to submit a renewal application.

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Enrolling on the PA Nurse Aide Registry Through Reciprocity

If you are a Nurse Aide in active and good standing on another state’s Nurse Aide (or equivalent) Registry you may submit an application through reciprocity to enroll on the Pennsylvania Nurse Aide Registry. Click here to create a NEW CNA365 account to submit a reciprocity application. You will use this new account to access your Pennsylvania Registry status information.

See our Reciprocity Quick Reference Guide on how to submit a reciprocity application.

Resources

Need Help?

Browse through Our FAQ and Quick Guides

Schedule an Exam

How to schedule an exam and view exam results?

Renew

How to renew your nurse aide registration?

Grievance

How to submit a written grievance?

State Information

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Pennsylvania Examination and Scheduling Services

Create or Log into your CNA365 account to:

  • Change your current address and phone number.

  • Submit Correction Form to update your name, date of birth, or social security number before your scheduled exam.

  • Obtain and submit an Examination Testing Application.

  • Check the Testing Application status.

  • Find test sites and availability.

  • Schedule, reschedule, or cancel an examination.

  • View exam details such as examination type, scheduled time, date, and location.

  • View the Score report.

  • Submit and review a Grievance application for completed examination.

Contact Customer Service when:

  • Problem occurs when creating a CNA365 Account.

  • Did not receive an activation link.

  • Problem occurs when applying an assigned voucher code.

  • Testing Application Issue.

  • Received an error message when scheduling an examination.

  • Score report is not viewable in CNA365 after 24 hours from your exam.

  • Call 888-204-6249



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Pennsylvania Nurse Aide Registry

Create or Log into your CNA365 account to:

  • Change your current address and phone number.

  • Submit Correction Form to update your name, date of birth, or social security number once you are on the Registry.

  • Obtain and submit an application for reciprocity.

  • Check Reciprocity Application status.

  • Obtain and submit Renewal Registry Application for continued enrollment.

  • Check Renewal Registry Application status.

  • Request and submit a Duplicate Registration Request.

  • View Registration.

  • Obtain a Test Application because your Nurse Aide Registration has lapsed.

  • Submit an excused absence application.

Contact Customer Service when:

  • Problem occurs when creating a CNA365 Account.

  • Did not receive an activation link.

  • Cannot view registry details.

  • Order Candidate Handbooks.

  • Call 888-204-6249

Contact Information:
Monday – Friday 8:00 a.m. – 5:00 p.m. EST


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Pennsylvania Department of Health

Contact the Pennsylvania Department of Health to:

  • Inquire about the annotation of nurse aide registrations.

  • Inquire about being added to the approved employers list for certificate renewals.

Contact Information:
(717) 787-1816
Monday – Friday 8:00 a.m. – 4:30 p.m. EST
Website: www.health.pa.gov
Email: ra-ncf@pa.gov 


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Pennsylvania Department of Education

Contact the Pennsylvania Department of Education to:

  • General information regarding nurse aide training requirements

  • A list of state-approved nurse aide training programs

Hours of Operation (Eastern Time Zone):
Monday – Friday 8:30 a.m. – 5:00 p.m.
607 South Drive
5th Floor
Harrisburg, PA 17120-0600
Website: www.education.pa.gov
Email: ra-natcep@pa.gov


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Pennsylvania Department of Human Services

Contact the Pennsylvania Department of Human Services to:

  • Obtain information/assistance regarding federal regulations for reimbursement from Nursing Facilities to employed nurse aides

  • Acquire help with any discrepancies in eligibility for reimbursement

  • For issues with testing or test reports, email ra-pwnurseaide@pa.gov

Contact Information:
(800) 932-0939, option 1
Monday – Friday 9:00 a.m. – 12:00 p.m. and 1:00 p.m. - 4:00 p.m. EST
6th Floor, Forum Place Building
555 Walnut Street
Harrisburg, PA 17101
Website: www.dhs.pa.gov
Email: ra-pwnurseaide@pa.gov